Terms & Conditions – Samui Wash & Dry
1. General Information
Welcome to Samui Wash & Dry. By using our laundry services, you agree to the following terms and conditions. Please read them carefully before placing an order.
2. Service Description
We offer the following services:
• Wash, Dry & Fold
• Dry Cleaning
• Express Laundry Service
Self Service: 24 hours
Serviced Operating hours: 09:00 AM – 08:00 PM
Pickup & Delivery: 09:00 AM – 06:30 PM
3. Pricing & Payment
• Prices start from 60 THB per wash.
• A full price list is available in-store and online.
• Accepted payment methods: Cash, Prompt Pay, App Payment.
• All payments must be made at the time of drop-off or upon delivery.
4. Customer Responsibilities
• Please check all pockets before handing in laundry. We are not responsible for any items left behind (e.g. money, keys, documents).
• We do not accept heavily damaged or stained items without prior inspection.
• We reserve the right to refuse items that may damage our machines or pose a hygiene risk (e.g. oil-stained clothing, pet bedding).
5. Laundry Care & Liability
We treat all laundry with care and professionalism. However, we are not liable for:
• Minor shrinkage, color fading, or damage caused by manufacturer defects.
• Items without care labels — we follow standard washing procedures in such cases.
• Damage caused by pre-existing stains, tears, or low-quality fabrics.
In the rare case of loss or significant damage, compensation is limited to 5 times the service fee of the affected item.
6. Pickup & Delivery
• Customers must be available at the provided address at the scheduled time.
• If no one is present, rescheduling may result in an additional fee.
• We are not responsible for delays caused by weather, traffic, or other external factors.
7. Refund & Cancellation Policy
• No refunds are offered once the service has been completed.
• If there is a problem, we will redo the service free of charge if reported within 24 hours of pickup.
• Customers may cancel their order before the washing process begins. After that, the full service fee applies. (Does not apply to Pickup & Delivery fees.)
8. Privacy Policy
• We collect only minimal personal data (e.g. name, phone number) necessary to complete your order.
• Your data will never be shared with third parties.
• You may request the deletion of your data at any time.
9. Changes to Terms & Conditions
Samui Wash & Dry reserves the right to update or change these terms at any time.
The latest version will always be available in-store and on our website.
10. Contact Us
📞 WhatsApp: +66 82 640 4606
📍 Address: 20, 21 Thanon Bond Kai Bo Put, Amphoe Ko Samui, Surat Thani 84320, Thailand
